Sleep Calculators

Cancellation & Refund Policy

Last Updated: April 21, 2024

1. Cancellation Policy

You can cancel your subscription to Sleep Calculator premium services at any time. Your cancellation will take effect at the end of your current billing cycle.

You can cancel your subscription in the following ways:

  • Through your account settings page on our website
  • By emailing our customer support at [email protected]
  • By contacting us through our contact form at sleep-calculators.com/contact

Once you cancel, you will continue to have access to the premium features until the end of your current billing period. After that, your account will revert to the free version with limited features.

2. Refund Policy

We strive to provide high-quality sleep calculation tools and services. However, we understand that sometimes our service may not meet your expectations or needs.

2.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with our premium services, you can request a full refund within 14 days of your initial purchase.

To request a refund under our 14-day money-back guarantee, please contact our customer support team at [email protected] with your account details and reason for the refund request.

2.2 Refunds After 14 Days

After the initial 14-day period, refunds are generally not provided for subscription payments that have already been processed. However, we may consider partial refunds in exceptional circumstances on a case-by-case basis.

Such circumstances may include:

  • Technical issues that severely impacted your ability to use our service
  • Billing errors or unauthorized charges
  • Other exceptional situations as determined by our customer support team

2.3 Prorated Refunds

In cases where a partial refund is approved, we may offer a prorated refund based on the unused portion of your subscription period.

3. How Refunds Are Processed

Refunds will be issued using the same payment method used for the original purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

For credit card payments, refunds will be issued to the same credit card used for the purchase. For payments made through PayPal or other payment processors, refunds will be issued to the same account.

4. Annual Subscriptions

For annual subscriptions, our 14-day money-back guarantee applies from the date of purchase or renewal. After this period, we may offer a partial refund for the unused months of service, less any applicable discounts received for the annual commitment.

5. Free Trials

If you cancel during a free trial period, no charges will be applied to your payment method. If you cancel after the free trial has converted to a paid subscription, our standard refund policy applies based on the date of the first payment.

6. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the new terms.

We will notify users of any significant changes to this policy via email or through a notification on our website.

7. Contact Us

If you have any questions about our Cancellation & Refund Policy, please contact us:

  • By email: [email protected]
  • By visiting this page on our website: sleep-calculators.com/contact